Orders are processed in the order they are received. Please allow at least 1-2 business days for your order to be processed. In most cases, your order should arrive within 5-10 business days after your order has been processed. Orders placed on Saturday, Sunday, and Holidays are processed the next business day. Currently, we do not ship internationally.
- Shipping is FREE for all orders at or above $500 (domestic only)
- Shipping is $20 for all orders below $500 (domestic only)
All domestic packages are shipped with FedEx and signature confirmation is required. If you have a concern as to whether someone will be at the delivery location when your package arrives, we suggest you ship to an address where someone will be available to sign for the package.
Occasionally, UPS or USPS may be used depending on the destination and weight of shipment. Orders placed after 4 pm EST are processed the next business day. After your order has been submitted, an order confirmation email is automatically sent which will contain a copy of your order. We suggest you retain a copy of this email, should you need it for reference at a later date. After your order has shipped, a shipping notification email with the carrier’s tracking information will be sent. You can track your shipment on-line by clicking on the tracking number link in the shipping notification email. This will take you to the carrier’s website where you can track the progress of your shipment.
We will do our best to ensure your order arrives within the shipping method timeframes specified above. However, some Products may be shipped internally from Valuence’s warehouse in Japan to Valuence’s warehouse in the United States prior to you receiving the Product. In such case, there can be unexpected delays that may occur during the shipping process. We will not be responsible for such unexpected delays.
All shipments are tracked, insured, and require signature confirmation upon delivery.
Due to security concerns, any orders placed using a P.O. box address will not be processed.
If you have not received your order within 15 business days from the day it was shipped, please contact CustomerCare@AlluUSA.com. If the claim is not filed within 18 business days, the carrier will assume no responsibility and a refund cannot be processed.
To ensure secure delivery of the package, an adult signature is required upon arrival. However, in case your tracking details show your package was delivered without your signature and you cannot locate it, we recommend checking with your household members and neighbors to see if they may have received it on your behalf.
Changes After Placing an Order or Order Cancellations
ALLU accepts cancellation requests within 2 hours of receiving your order confirmation. If you request a cancellation over a weekend or holiday, we will try our best to accommodate it the following business day.
Please email CustomerCare@AlluUSA.com with your order number to submit your request.
Allu USA accepts all major credit and debit cards.