Orders are processed in the order they are received. Orders placed after 4 pm EST are processed the next business day. Please allow at least 1-2 business days for your order to be processed. In most cases, your order should arrive within 5-10 business days after your order has been processed. Orders placed on Saturday, Sunday, and Holidays are processed within 1-2 business days of the next business day.
We will do our best to ensure your order arrives within the shipping method timeframes specified. However, some Products may be shipped internally from Valuence’s warehouse in Japan to Valuence’s warehouse in the United States prior to you receiving the Product. In such case, there can be unexpected delays that may occur during the shipping process.
Our ground shipping method for deliveries within the lower 48 states is via FedEx. Occasionally, UPS or USPS may be used depending on destination and weight of shipment.
If you have any questions regarding our shipping process, please contact our customer care department. Our customer care department can be reached by sending an email to CustomerCare@AlluUSA.com.