Orders are processed in the order they are received. Orders placed after 4 pm EST are processed the next business day.  Please allow at least 1-2 business days for your order to be processed. In most cases, your order should arrive within 5-10 business days after your order has been processed.  Orders placed on Saturday, Sunday, and Holidays are processed within 1-2 business days of the next business day.

We will do our best to ensure your order arrives within the shipping method timeframes specified. However, some Products may be shipped internally from Valuence’s warehouse in Japan to Valuence’s warehouse in the United States prior to you receiving the Product. In such case, there can be unexpected delays that may occur during the shipping process.  

Our ground shipping method for deliveries within the lower 48 states is via FedEx.  Occasionally, UPS or USPS may be used depending on destination and weight of shipment.

If you have any questions regarding our shipping process, please contact our customer care department.  Our customer care department can be reached by sending an email to CustomerCare@AlluUSA.com.

After your order has been submitted, an order confirmation email is automatically sent which will contain a copy of your order. We suggest you retain a copy of this email for future reference. You can also print a copy of your order after the checkout process. 

After your order has shipped, a shipping notification email with the carrier’s tracking information will be sent. You can track your shipment on-line by clicking on the tracking number link in the shipping notification email. This will take you to the carrier’s website where you can track the progress of your shipment. 

ALLU accepts cancellation requests within 2 hours of receiving your order confirmation.  If you request a cancellation over a weekend or holiday, we will try our best to accommodate it the following business day.Please email CustomerCare@AlluUSA.com with your order number to submit your request. 

Yes, all domestic packages are shipped via FedEx and signature confirmation is required.  If you have a concern as to whether someone will be at the delivery location when your package arrives, we suggest you ship to an address where someone will be available to sign the package. 

If you have not received your order within 15 business days from the day it was shipped, please contact CustomerCare@AlluUSA.com.  If the claim is not filed within 18 business days, the carrier will assume no responsibility and a refund cannot be processed.

Yes, currently as required by law we charge NY state and local sales tax.

In order to process your order as quickly as possible, changes to an order cannot be accommodated, once an order has been submitted.  Therefore, we suggest you check your order carefully before clicking on the order submit button.

Every item received by Allu undergoes a strict in-house evaluation by our authentication experts before it is approved and listed on our Allu website.  Authentication is part of Allu’s DNA, and therefore, an integral part of our business process. If you purchase an item and it is proven to not be authentic by a verified authenticator, upon return of the item Allu will honor a full refund.